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Reporting Methods
- Internet
- access to Lombard Systems for claims reporting is available via
Internet
- Personal Lines
brokers - click on Broker Login:
Personal Lines (in
the top blue portion)
- Commercial Lines
brokers - click on Links (at
the bottom of the page)
- For logon
set up, please contact your local regional claims department
- Fax
- Claims reported by fax are transferred electronically to the assigning
supervisor
- Phone
- Toll free 1 800 numbers direct to Regional Claims Office
- Auto glass claims
referred directly to and handled by the First Report Claims Services
First
contact within 4 hours
- First party auto
losses
- Accident benefit
losses
- Property losses
And... 24-hour contact
will be applied to all other losses
Notification
Advice
- Broker claim
confirmation report is mailed to the broker detailing claim particulars
of losses reported on line
- Broker acknowledgment
letter is mailed the next day on all losses reported to advise the
claim number and assigned adjuster details
- Closing notice
is mailed when a claim is closed, detailing payment issued on a claim.
After
Hours Services
- Provide claims
service 24 hours a day, 7 days a week
- State of the
art call centers staffed with Independent adjusters
- Access to Lombard
preferred vendors
After a claim
is reported to Lombard
- Claim handling
procedures will be explained to the Insured during initial contact.
- Insured claim
acknowledgment letter with contact information and general instructions
is mailed to the insured the same day(Personal Policies only).
Auto
Approved Repair Facilities - Estimates electronically dispatched to
Lombard image desk from approved repair facility. Parts ordered, appointment
set and rental arranged as per coverage.
Other Repair Facilities
- We will evaluate the damage and come to an agreed value for the repair
work. We encourage our customers to carefully review their choice prior
to authorizing any repairs.
Property
Preferred contractors recommended for structure claims. Notice of loss
mailed and replacement service assistance provided for larger contents
and claims
Preferred
Vendors
Our vendors play an important roll
in meeting expectations and demands of our policyholders.
Selection
process ensures only the best repair facilities and contractors are
recommended to our policyholders.
Regular
and random reinspections of our vendors including their estimates, invoices
and quality of work to ensure our high standards will be maintained.
Broker
Draft Program
- Allows you to
make on the spot payments
- Up to $10,000
inclusive of deductible
- Auto (collision
and comprehensive)
- Property (fire
and extended coverage, homeowner building and contents, inland marine
and voluntary pd, residence glass)
- Subject to authority,
limitations and basis of settlement
Loss
Runs
- Provide claims
history information
- Can be produced
on large accounts
- Can be regularly
scheduled or produced on an adhoc basis
- Excel format
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