Our claims service is available whenever you need us - 24 hours per day, 7 days a week through our toll-free claims number.

In the event of a claim, we want you to know that you can expect a timely and comprehensive response from us. In addition to contact by our adjuster you will receive a letter from Lombard Canada shortly after filing your personal auto or personal property claim. This letter will provide you with all the information you require - a claim number, the name, telephone and fax numbers of your assigned adjuster and the guidelines to begin the process of remedying your situation.

To ensure that we are meeting our commitment to our customers, we continuously monitor our claims service through a satisfaction survey. We achieved over 90% customer satisfaction result for the 4th quarter of 2004. Here is what some of our customers across Canada had to say about our claim service...

‘I was both relieved and impressed with the prompt, courteous and expedient manner in which our claim was handled. This meant a great deal to us in this difficult circumstance'…………………… London, Ontario

‘Having been the first time I had to make contact with your Co. I was more than pleased with the satisfaction I received. The lady I dealt with was very polite, courteous and I appreciated it very much and also the adjuster. Thank you!'……………………………………Lower Sackville, Nova Scotia

‘Excellent service. We have never had any claims and were very impressed especially after hearing some of the horror stories from people who lost their homes in last summers forest fires related to other insurance companies'. …………………………………………… Kelowna, B.C.

"We have enormously appreciated the speed with which Lombard has processed our claim"……….………………………Chambly, Quebec

Lombard has preferred repair facilities across the country who meet our high standards for quality and service.

Our Preferred Auto Repair Facilities provide electronic appraisal and photo-imaging for fast claims resolution. By transmitting estimates and photos electronically, Lombard can review and approve or, additionally inspect within 24 hours.

The customer is always free to choose the repair shop. Should you choose a repair shop other than a Lombard Preferred Repair Facility, we will evaluate the damage to your vehicle and come to an agreed value for the repair work. As we cannot warranty work performed by repair shops other than Lombard Preferred Facilities, we encourage customers to carefully review their choice prior to authorizing any repairs.

If a substitute vehicle is required, this can be arranged for at the repair facility ensuring availability and prompt delivery of a substitute vehicle. If you have rental vehicle coverage, Lombard will be billed directly for your rental car, which makes the process even easier and faster for you.